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Requirements for vacancy:

Customer Success Specialist

customer success

Our customer success team not only helps the client achieve their objectives, but also drives the adoption of SaaS products and tools and trains the different company teams to meet their objectives. We can provide a unique level of consultation and inspiration to our clients. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges and always with an attitude of seeking solutions.  

These are the main roles to play:
 

  • Build strong relationships with our clients to understand their needs and ensure their success

  • Serve as the main point of contact and liaison between clients and the rest of the team.

  • Training clients to achieve their objectives.

  • Acquire new accounts and manage their incorporation (onboarding)

  • Conduct and develop online webinars, consultations and individual demonstrations to show customers the features of the product you use.

  • Maintain close contact with clients to ensure they are taking advantage of our full potential. 

  • Build, own and execute plans that lead to success for our clients.

  • Have a full knowledge of our customers and our vendors to discover additional product applications and opportunities to lead new projects, expansion opportunities and cross-selling (Cross-Selling)

  • Be the voice of the customer and present their needs to the different departments of the company.

You are this candidate:
 
 

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  • Manage marketing campaigns through various platforms.

  • Create content to carry out campaigns.

  • Upload and manage content on different platforms and review metrics.

  • Constantly analyze and optimize campaigns to maximize revenue.

  • Initiate and apply improvements and creative solutions to increase campaign activity.

  • Respond quickly to changes in online marketing and adapt to take advantage of new opportunities.

  • Manage website and optimize it

  • Manage and generate landing pages.

  • You have knowledge of social networks

  • You have knowledge in the use of ERP, CRM or WorkOS systems

  • Spanish at a native level is a MUST

Apply for this position

What should I expect if I am contacted and chosen for an interview and what is the process that Kalesmart carries out:

phone call
We know each other

Zoom with your Leader
of equipment

Assigned task for
evaluate skills

Zoom with HR

Proposal
of work

Note: It is likely that there could be one or more interview sessions depending on the case.

At Kalesmart we promote and believe in equal opportunities. We are not participants in discrimination and harassment of any kind. We are committed to equal employment opportunities for all employees and all qualified applicants will always be considered for employment regardless of any personal characteristics. Regardless of race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability, or any other status protected by law. All accommodation requests are treated confidentially.

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